Refund and Returns Policy
Overview
At RhyveCustom, every racket and product is made to order for you. Because of that, we handle claims a little differently from off-the-shelf retail, but we stand behind what we make.
30-Day Claim Window
You have 30 days from the date you receive your order to raise a claim about it. Claims made after 30 days from delivery cannot be accepted.
If Your Racket Breaks Within 30 Days
If your padel racket breaks within 30 days of receiving it under normal use, we will make it right. You can choose either:
- A free replacement racket, or
- A full refund of your purchase.
This guarantee covers rackets that break due to a manufacturing or material defect. It does not cover damage caused by misuse, accidents, or normal wear and tear.
Misprinted, Damaged, or Defective Items
The same 30-day window applies to any item that arrives damaged, defective, or different from what you ordered. We will replace it or refund you, at your choice.
Custom & Personalized Orders
Because our products are personalized, we’re not able to offer a return or refund simply for a change of mind once production has started. The 30-day guarantee above for defective, damaged, or broken items still applies in full.
How to Make a Claim
To make a claim within the 30-day window, email sales@rhyvecustom.com with:
- 1. Your order number and the name used on the order.
- 2. Photos clearly showing the damage, defect, or breakage.
- 3. A short description of what happened and when.
We’ll review your claim and respond within a few business days with next steps.
Replacements
Approved replacements are shipped at no extra cost to you within the 30-day window.
Refunds
Approved refunds are issued to your original payment method. Please allow a few business days for processing, plus your bank’s own processing time.
Contact Us
Questions about a claim, replacement, or refund? Email us at sales@rhyvecustom.com.