Priavacy policy
This Privacy Policy explains how RHYVE CUSTOM LLC (“RhyveCustom”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit rhyvecustom.com or place an order with us.
1. Information We Collect
- Identifiers: name, shipping/billing address, email address, and phone number.
- Payment information: billing details processed through our payment provider; we do not store full card numbers.
- Order information: products purchased, order history, and customer service correspondence.
- Customization content: text, images, logos, and designs you upload or create using our product customizer.
- Technical data: IP address, browser type, device information, and cookies.
2. How We Collect Your Data
We collect data when you create an account, place an order, use our customizer, contact customer support, or browse the Site (through cookies and similar technologies).
3. How We Use Your Data
- Process, produce, and ship your orders, including custom-designed products.
- Communicate with you about your order, account, or support requests.
- Improve the Site, our products, and the customizer experience.
- Detect and prevent fraud and misuse of the Site.
- Send you marketing communications, where you have opted in.
4. Sharing Your Data
We share personal data only with third parties who need it to operate our business, including payment processors, shipping/courier companies, hosting providers, and analytics services. We do not sell your personal information.
5. Cookies
We use cookies to keep your cart contents, remember your login and preferences, and understand how visitors use the Site. You can control cookies through your browser settings.
6. Data Retention
We keep your personal information for as long as your account is active or as needed to fulfill orders and comply with legal obligations. You may request deletion of your account data at any time.
7. Your Rights & Choices
You may access, update, or request deletion of your personal information by contacting us at sales@rhyvecustom.com.
8. Children's Privacy
Our Site is not directed at children under 13, and we do not knowingly collect personal information from them.
9. Security
We use reasonable technical and organizational measures to protect your personal information, though no method of transmission or storage is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes.
11. Contact Us
Questions about this Privacy Policy can be sent to sales@rhyvecustom.com.